At SO RAIN (https://sorain.ae/), we strive to provide a smooth and reliable shopping experience for our customers. This website is owned and operated by SEO by Yoni FZC.
All our products are already stocked locally in the UAE, ensuring fast and efficient delivery. We have everything on hand and ready to be dispatched immediately.
Please take a moment to review our shipping policies, specifically tailored for our online store, which exclusively caters to customers within the United Arab Emirates (UAE).
Review Before Production
Before your order ships, you receive a preview of your custom article. You have up to 24 hours to reply with approval or corrections. If no reply is received within this window, the article is automatically approved and enters production exactly as submitted at checkout. Once production begins, shipping proceeds normally, and no changes can be made.
Where We Ship
We currently ship only within the United Arab Emirates (UAE). Emirates of Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.
Shipping Locations
We proudly offer delivery services across all cities and emirates in the UAE. While most deliveries are completed within the expected time frame, shipments to remote areas may take slightly longer.
We do not ship to P.O. Boxes or military addresses (APO/FPO).
We are also planning to expand our shipping services to neighboring countries and the region. If you are interested in international shipping, please let us know! Your feedback will help us make better decisions about future expansion.
Production and Processing Time
Your order goes through two stages.
Article creation takes between 24 and 48 hours. Printing and framing take about 24 hours after approval or expiration of the review window.
Processing times may extend slightly during high-demand seasons.
To ensure the best delivery experience and customer service, we may reach out to you via WhatsApp to confirm details and provide shipping updates.
Shipping Cost
All shipments are free for the customer. We, as a store, fully assume and cover the shipping costs with no additional charges.
Shipping Methods & Delivery Time
Please note that during public holidays and peak seasons, delivery times may be longer than usual. We recommend placing your orders in advance to avoid any delays.
We deliver orders to our courier partners within 24 business hours after printing and framing it. Once in their hands, delivery times depend on the location:
We partner with trusted local courier companies to ensure safe and timely deliveries. Deliveries are made Monday to Saturday. No deliveries take place on Sundays.
Main areas: 1-3 business days
Remote areas: Deliveries are usually scheduled once a week
Rarely, some areas may be non-deliverable, which is a common limitation across most courier services.*
Delivery times vary depending on your location and the courier’s schedule, but shipments are typically delivered at any time of the day based on the courier’s route.
Delivery Address
You may choose to have the framed article delivered either to you or directly to the gift recipient. Simply enter the correct shipping address at checkout.
Order Tracking
After your order ships, you will receive an email with a tracking number. You can monitor delivery progress directly with the carrier or through our Track Order page.
It is the customer’s responsibility to provide an accurate shipping address. Orders returned due to an incorrect or incomplete address can be reshipped once received back at our facility, but additional shipping charges may apply.
If the wrong address was entered at checkout, a new shipment can be arranged, but the customer is responsible for the reshipping cost.
Shipping Damages
If your frame arrives damaged in transit, notify us within 3 days of delivery and include clear photos of the damage. Once verified, we will replace the item at no cost.
Damage that occurs after delivery due to mishandling, accidents, drops, or attempts to hang the frame improperly is not eligible for replacement.
Commitment to Quality & Satisfaction
We value our customers and their feedback. If you’ve had a great experience with Giving Oil, we encourage you to share your thoughts and reviews with us. Your feedback helps us improve and provide the best possible service to our community.
Giving Oil is a family-run business, and we prepare every order with the same dedication and attention to detail that we would expect for ourselves. If there is any issue with your order, we are committed to resolving it quickly and ensuring your satisfaction. Please do not hesitate to contact us if you have any concerns. Each package is carefully packed to ensure it arrives in perfect condition, giving you the best experience possible.
Customer Support
For any shipping-related question, contact us at info@sorain.ae. We are always here to help.
