This website sorain.ae is owned and operated by SEO by Yoni FZC, a company duly registered in the United Arab Emirates. Throughout this policy, references to we, our, or us refer to SEO by Yoni FZC. We are committed to protecting your privacy and handling personal data responsibly, in accordance with applicable UAE laws and generally accepted international data protection principles.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://sorain.ae/.
Information We Collect
a. Personal information
When you place an order, create an account, or contact us, we may collect personal information such as your full name, email address, phone number, billing and shipping address, and payment-related details. This information is required to process transactions, prepare your order, arrange delivery, and provide customer support.
b. Content provided for article creation
When you submit information for the creation of a personalized framed article, including names, descriptions, stories, explanations, or images, this content is collected exclusively to deliver the service you requested. This information is never sold, shared, or disclosed to third parties for marketing or unrelated purposes.
By uploading any image or photograph, you confirm that you have the legal right and permission to use that image. You acknowledge full responsibility for any unauthorized or improper use. Submitted images are stored internally only for article production, digital certificate maintenance, and future customer requests such as reprints or updates. Articles and certificates are not published online unless you explicitly request it.
c. Browsing information
We may collect non-personal information related to your interaction with our website, including pages visited, products viewed, time spent on pages, and referral sources. This data helps us improve performance, usability, and overall experience.
d. Cookies and similar technologies
Our website may use cookies and similar technologies to remember preferences, analyze traffic, and enhance functionality. You can adjust your browser settings to refuse cookies, but some features of the site may not function correctly as a result.
Use and Storage of Digital Certificates
Each digital certificate associated with a framed article is hosted on a private, non-indexed page. This page is not accessible through search engines. Access is granted only through a unique URL containing a certificate number. Anyone with the link may view it, and sharing decisions remain entirely under the control of the buyer or the protagonist.
Use of Information
a. Service fulfillment
We use your personal data to process orders, produce framed articles, issue digital certificates, manage packaging, arrange shipping, and provide customer support.
b. Personalization
Information may be used to personalize your experience on our website, including relevant product suggestions.
c. Marketing communications
With your consent, we may send informational or promotional emails. You may unsubscribe at any time using the link provided in our emails or by contacting us directly.
d. Website improvement
Aggregated browsing and purchase data may be analyzed to improve website performance, content clarity, and service quality.
Sharing and Disclosure of Information
a. Operational partners
We may work with trusted third party providers strictly for operational purposes such as payment processing and delivery services. These partners receive only the information necessary to complete their specific task and are required to handle data confidentially and securely.
b. Online publication requests
Articles are never published online by default. If you request publication, your article may appear in the blog section of our website only with your explicit approval.
c. Social media
We do not share customer articles or certificates on our social media channels, including @theroasttimes, without clear permission from the buyer or the protagonist.
d. Legal obligations
We may disclose information if required to do so by UAE law, court order, or governmental authority, or when necessary to protect our legal rights.
e. Business transfers
In the event of a merger, acquisition, or sale of assets, personal information may be transferred to the new entity. Any such transfer will remain subject to this Privacy Policy unless otherwise stated.
Data Security
We apply appropriate technical and organizational safeguards to protect personal information against unauthorized access, alteration, loss, or misuse. While we take reasonable measures to secure data, no online transmission or storage system can be guaranteed as completely secure.
Children’s Privacy
Our services are not intended for individuals under the age of sixteen. We do not knowingly collect personal data from minors. If such information is identified, it will be promptly removed. If you believe a minor has submitted personal data, please contact us immediately.
Your Rights
a. Access and correction
You may request access to or correction of your personal information by contacting us directly.
b. Marketing preferences
You may opt out of marketing communications at any time. Transactional messages related to orders will still be sent when necessary.
c. Browser controls
You may manage cookies and tracking preferences through your browser settings.
Third-Party Links
Our website may contain links to external websites or services not operated by us. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing their privacy policies independently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates become effective immediately upon publication on our website. Continued use of the site constitutes acceptance of the revised policy.
Contact Us
For any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at info@sorain.ae. We aim to respond promptly and transparently.
